Privacy Policy
Your privacy matters deeply to us. This comprehensive policy explains how vestraloquinexa collects, uses, protects, and manages your personal information when you use our beauty services platform.
Last updated: March 15, 2025 | Effective Date: March 1, 2025
Information We Collect
vestraloquinexa collects various types of information to provide you with exceptional beauty services and maintain our platform's functionality. We're transparent about what we collect and why we need it.
Personal Information
When you create an account or book services, we collect your name, email address, phone number, and billing information. We also store your service preferences and appointment history to personalise your experience.
Usage Data
We automatically collect information about how you interact with our platform, including pages visited, time spent on our site, and features used. This helps us improve our services and user experience.
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Account Information: Full name, email address, phone number, and password (encrypted)
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Service Preferences: Beauty service choices, preferred appointment times, and special requests
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Payment Details: Billing address, payment method information (securely tokenised), and transaction history
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Device Information: IP address, browser type, operating system, and device identifiers
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Location Data: General location information to connect you with nearby beauty professionals
How We Use Your Information
We use your personal information primarily to provide, maintain, and improve our beauty services platform. Every piece of data we collect serves a specific purpose in enhancing your experience with vestraloquinexa.
Service Delivery
Your information helps us match you with qualified beauty professionals, process appointments, handle payments securely, and provide customer support. We also use your preferences to recommend services that align with your beauty goals.
Communication
We send appointment confirmations, service updates, and important account notifications via email and SMS. You can control which communications you receive through your account settings, though some service-related messages are necessary for platform functionality.
Platform Improvement
Usage data helps us understand how customers navigate our platform, which features are most valuable, and where we can make improvements. We analyse this information in aggregate to identify trends and enhance user experience.
Australian Privacy Principles Compliance
vestraloquinexa fully complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988. We handle your personal information according to Australian privacy laws and maintain strict standards for data protection, collection, and use.
Information Sharing and Disclosure
We share your information only when necessary to provide our services or when required by law. Your privacy is paramount, and we never sell your personal data to third parties for marketing purposes.
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Beauty Professionals: We share relevant appointment details with your chosen beauty professionals to ensure proper service delivery
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Payment Processors: Secure payment information is shared with certified payment processors to handle transactions safely
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Service Providers: Trusted third-party services help us with platform hosting, email delivery, and customer support
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Legal Requirements: We may disclose information when required by Australian law, court orders, or to protect our legal rights
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Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new entity with continued privacy protections
Your Privacy Rights
Under Australian privacy law, you have significant rights regarding your personal information. We've made it easy to exercise these rights through your account dashboard or by contacting our privacy team directly.
Access and Portability
You can access, download, or request a copy of your personal information at any time. We provide data in commonly used formats for easy portability to other services if desired.
Correction and Deletion
Update incorrect information instantly through your account settings, or request complete account deletion. We'll remove your data within 30 days, except where retention is legally required.
How to Exercise Your Rights
Most privacy rights can be exercised directly through your account dashboard. For more complex requests, contact our privacy team at privacy@vestraloquinexa.sbs. We respond to all privacy requests within 30 days and provide clear updates throughout the process.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security practices meet industry standards and comply with Australian data protection requirements.
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Encryption: All data transmission uses SSL/TLS encryption, and sensitive data is encrypted at rest using AES-256 standards
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Access Controls: Strict employee access controls ensure only authorised personnel can access personal information on a need-to-know basis
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Regular Audits: We conduct quarterly security assessments and annual third-party security audits to identify and address potential vulnerabilities
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Incident Response: Our dedicated security team monitors for threats 24/7 and maintains a comprehensive incident response plan
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Staff Training: All employees receive regular privacy and security training to ensure proper handling of personal information
Data Retention and Storage
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our data retention practices balance your privacy rights with legitimate business needs and regulatory requirements.
Retention Periods
Active account information is retained while your account remains open. After account closure, we keep essential records for seven years to comply with Australian tax and business regulations. Marketing communications data is deleted immediately upon unsubscription.
Storage Locations
Your data is primarily stored on secure servers within Australia. Some service providers may process data in other countries with adequate privacy protections, but we ensure all international transfers comply with Australian Privacy Principles and include appropriate safeguards.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site usage. You can control cookie settings through your browser, though some features may not function properly with cookies disabled. Our cookie policy provides detailed information about the types of cookies we use and their purposes.
Children's Privacy
vestraloquinexa's services are designed for adults aged 18 and older. We do not knowingly collect personal information from children under 18. If we discover that we've inadvertently collected information from a minor, we'll delete it immediately and take steps to prevent future occurrences.
Parental Responsibilities
Parents and guardians should monitor their children's online activities and ensure minors don't create accounts or share personal information on our platform. If you believe a child has provided us with personal information, please contact us immediately at privacy@vestraloquinexa.sbs.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We'll notify you of significant changes through email and prominent platform notifications at least 30 days before new terms take effect.
Staying Informed
We recommend reviewing this privacy policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this page indicates when the most recent changes were made. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Privacy Questions and Contact
We're committed to transparency and want you to feel confident about your privacy with vestraloquinexa. If you have questions about this policy, want to exercise your privacy rights, or need assistance with your account, we're here to help.
privacy@vestraloquinexa.sbs
info@vestraloquinexa.sbs
+61 7 4829 4302
14 Banyoles Circuit, Champion Lakes
Perth WA 6111, Australia